Canada

This document outlines the details of using the Hi Marley Insurance Cloud in Canada, specifically for Canadian-based insurance carriers and policyholders who use SMS via Canadian phone numbers.

Points of consideration:

• Data hosting locations - US East/West
• Hi Marley service provider residency/locations
• Numbers
  • 10DLC
    • Choose Canadian Numbers in Number Pool
  • Short Code
• Canadian Number Lookup

• We pay a yearly fee to register with the CLNPC - Canadian Local Number Portability Consortium‎ so our numbers will work to text in Canada

• Language Support/Accessibility/Language in UI and SMS
  • French Canadian language
• Canadian laws/regulations
• Atlantic/Canadian time zones
• Currency: Maybe a non-issue but when creating a Claim you can add a $ amount. Idk if we leverage that value in any way that might be confusing
• Are there any instances where this would open us up to a customer that wanted to use Hi Marley to interact with end users in both the US and Canada
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