🚀 Getting Started

1️⃣ Setting up Hi Marley

• How to Activate Your Hi Marley Account
• Setting up Your Profile
• How to Create a Desktop Shortcut
• Computer System Recommendations

Product Education Webinars

• How to Up Your Productivity Game with Hi Marley: Part I (Webinar Content)
• How to Up Your Productivity Game with Hi Marley: Part I (Webinar Content)
• Property Claims Made Easy: Best Practices for Adjusters Using Hi Marley
• Property Claims Made Easy: Best Practices for Adjusters Using Hi Marley
• How to Up Your Productivity Game with Hi Marley: Part 2 (Webinar Content)
• The Proactive Auto Adjuster: Reducing Workload with Hi Marley

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2 Minute Tips

• Secondary Assignee Out-of-Office Logic
• Unaddressed Feature
• Settings Redesign
• Follow-up Message and Delay Feature
• Emoji Configuration

2️⃣ Navigating the Hi Marley Web App

• Chats Tab
• Inbox
• Cases Tab

3️⃣ Case Management

• Auto-Close Inactive Cases
• Case Creation
• Primary Operators
• Secondary Operators
• Closing a Case
• Case Visibility

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4️⃣ Chatting on Cases

• Opt-in & Opt-Out Workflow for Texting
• Message Templates
• Scheduled Messages
• Notification Settings
• Outbound Media
• Inbound Media

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Recommended Workflows

• Introducing Texting To the Insured Customer
• Hi Marley Best Practices
• Tracking the Conversation in Your Claim System
• Collaborative Claims

Customizable Automated Messages

• Automated Message Change Request Forms