Table of Contents
Picture This
Introducing Workflow Assist™ to Streamline Property Claims Communication
From Chaos to Clarity: How It Works
Transparency That Drives Performance
Proven Results for Property Carriers
Built for the Future of Property Claims
The Takeaway
Picture This
A powerful summer storm sweeps through town, tearing shingles from rooftops and leaving homeowners scrambling to file property claims.
An adjuster is juggling dozens of open cases, contractors are waiting for updates, and the policyholder keeps calling to ask:
“When will someone come fix my roof?”
Sound familiar?
For most property teams, this scene plays out far too often — multiple systems, endless emails, and time-consuming manual updates.
But now, there’s a better way.
Introducing Workflow Assist™ to Streamline Property Claims Communication
Hi Marley’s Workflow Assist™ integration with Verisk XactAnalysis® brings together two industry powerhouses to transform how carriers handle property claims.
This integration:
- Automates claim updates
- Centralizes communication
- Ensures everyone — from policyholders to independent adjusters — stays on the same page
No more switching between systems or chasing down information. Workflow Assist™ connects directly to Verisk’s XactAnalysis — the platform most property carriers already use — and automatically syncs updates into Hi Marley in real time.
From Chaos to Clarity: How It Works
Every time a key event happens in XactAnalysis — whether a job starts, a QA review is approved, or an adjuster is assigned — Workflow Assist™ springs into action.
- The adjuster receives a notification directly in Hi Marley.
- The policyholder gets a proactive message like, “Your inspection is scheduled for tomorrow at 10 AM.”
- The internal team sees full context of the claim without ever leaving the conversation thread.
It’s simple, seamless, and built for the high-pressure world of property claims.
Transparency That Drives Performance
The integration doesn’t just make communication easier — it makes teams smarter.
With built-in analytics dashboards, leaders can:
- Monitor adoption
- Track claim cycle times
- Compare performance across internal staff and independent adjusters
It’s visibility like never before, helping teams identify bottlenecks and make data-driven improvements.
Proven Results for Property Carriers
The numbers tell the story:
- 13% increase in customer satisfaction scores
- 40% boost in SMS adoption
- 20% fewer inbound calls per claim
These aren’t just percentages — they represent faster responses, happier policyholders, and more efficient adjusters.
The property claim process becomes not only smoother but genuinely more lovable.
Built for the Future of Property Claims
Workflow Assist™ marks a major step forward in Hi Marley’s mission to make insurance communication more human.
It’s already helping carriers:
- Modernize property line operations
- Eliminate manual work
- Deliver on the promise of digital transformation — without the disruption
The Takeaway
Property claims are complex.
But communication doesn’t have to be.
With Workflow Assist™, carriers can turn fragmented processes into unified, transparent workflows that keep everyone connected from first notice of loss to claim closure.
It’s insurance communication made simple — and lovable.
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