Partner Quiet Hours

Table of Contents

Overview
Why It Matters
Who Can Use It
How Partner Quiet Hours Works
Default Settings

 

Overview

Keep messages timely, professional, and human—even after hours.
Partner Quiet Hours helps your team avoid sending automated messages to customers during non-business hours—without slowing down adjuster workflows. It’s a thoughtful way to ensure your communication respects customers’ time while supporting real-world adjuster habits.

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Why It Matters

When adjusters update systems outside business hours, messages can accidentally reach customers at inconvenient times—like midnight or early morning. Partner Quiet Hours gives you control over when partner-triggered automated messages are delivered, holding them until the next business day.

This helps your team:

• ✅ Prevent overnight or early-morning message deliveries
• ✅ Ensure customers receive messages when they’re most likely to act
• ✅ Empower adjusters to work after hours without hesitation
• ✅ Maintain a professional tone in every interaction

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Who Can Use It

Partner Quiet Hours is available to all carriers with a live network integration, including those using Total Loss Assist.

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How Partner Quiet Hours Works

Messages triggered during Quiet Hours are automatically held and sent once business hours resume.

To enable Quiet Hours:

1. Go to Settings > Integration Settings
2. Click the ⚙️ gear icon next to Quiet Hours
3. Turn on Quiet Hours and define your preferred business days and times
4. Choose your organization’s time zone
   1. If your users span time zones, Central Time is a recommended baseline
5. Messages triggered outside of these hours will queue and send when Quiet Hours end
6. If a case has a timezone set, message delivery will respect that local time

Note: Only one time zone can be selected per organization.

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Default Settings

• Default Business Hours: 8:00 a.m. – 8:00 p.m. local time
• Custom Hours: You can update the days and hours to meet your team's needs