Reopen Case

Description

This API will reopen a closed case in Hi Marley.

Service Name	Reopen Case
Service Type	REST
Method	PUT
UAT (Sandbox) URL	https://integration.uat.marley.ai/api/case/actions/reopen
Production URL	https://integration.himarley.io/api/case/actions/reopen
Technical Documentation	View technical documentation with sample request and response payloads hosted on Postman.

 

Table of Contents

• API Request
  • Flow
  • Request Payload Example
  • Request Field Breakdown
• API Response 
  
  • Response: Case Response Structure
• Common Errors to Handle

API Request

Flow

1. Send API request with the path parameter of caseId.  The caseId sent in the request must be a case that is closed.
2. Hi Marley receives requests and validates the CaseID passed has a state value of closed.
3. API Response received with either success or error message based on validation. Success indicates that the case state value has been changed to open on the caseId sent in the API request and makes the case available for chat.

Request Example

https://integration.uat.marley.ai/api/case/actions/reopen/bde928f9-4fbd-4d48-9dd2-089aaa7c9c01

 

Request Path Breakdown

Property	Values	Description	Type	Required	Example	Validation
caseId		The case identifier for the Hi Marley Case.	string	true	"caseId": "bde928f9-4fbd-4d48-9dd2-089aaa7c9c01"	CaseID Exists

 

API Response 

Response: Case Response Structure

Common Errors to Handle

• [404] Case Not Found - More Details