Welcome to Hi Marley — we’re so glad you’re here!
This section is your home base for getting started on the Hi Marley web application, where you’ll learn everything you need to begin communicating confidently with customers. Whether you’re new to the platform or preparing for launch day, this page will help you feel ready, supported, and excited to get started.
Hi Marley was designed to make communication easy, efficient, and human. Our platform connects you with customers through simple, secure text conversations — all while keeping your team organized and your work flowing smoothly. If you’re eager to learn ahead, you’re welcome to explore, but don’t worry: you’ll find everything you need right here when it’s time to start using Hi Marley.
What This Section Covers
The Getting Started section introduces the five core concepts that set you up for success on day one. Each article includes both step-by-step instructions and practical insights to help you understand not only how to use Hi Marley, but why each step matters.
- Value: What’s in it for me?
- Learn what Hi Marley is all about — from simplifying your workflow to improving the customer experience. This article explains how the platform helps you save time, reduce back-and-forth, and focus on what matters most: supporting your customers
- Access: Activating & Accessing Your Account
- Before you can dive in, you’ll need to activate your Hi Marley account. This guide walks through how to log in — whether your company uses single sign-on or an email invitation — and helps you start your first conversation quickly and securely
- Cases: Creating Cases
- Think of a case as your home for customer communication on a claim. Every claim deserves a case, but not every moment deserves a text. This article explains when to create a case, how to do it in the web app, and how it keeps your communication organized and ready for action.
- Consent: Facilitating Opt-In
- Texting customers requires proper consent. Here, you’ll learn how to request and confirm opt-in safely and clearly — ensuring every message you send builds trust and follows compliance best practices.
- Messages: Sending Messages
- Once you’re ready to communicate, this article shows how to send messages effectively. You’ll learn technical steps, best practices for clear communication, and simple etiquette tips that keep every conversation professional and personable.
How to Use This Hub
This page is your orientation point — a friendly guide to help you find the right information, in the right order, as you get comfortable with Hi Marley.
If your organization also uses other integrations (like Guidewire ClaimCenter), you may see similar “Getting Started” sections that align to those systems. This particular section focuses on the web application experience. If you’re unsure where to start, reach out to your supervisor, Hi Marley administrator, or Customer Success Manager for guidance.
What’s Next
After you’ve completed the Getting Started articles, you’ll be ready to explore more advanced topics in the Web Application category — including tips for managing cases efficiently, collaborating with your team, and leveraging Hi Marley’s insights to improve customer communication across your organization.
Hi Marley is simple to use, but powerful in its impact. With these guides, you’ll be fully equipped to start meaningful conversations that make a difference — one message at a time.
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