Sending Messages

Overview

You can send text messages directly within the Hi Marley web application to stay connected with customers and partners—all from your desktop browser.

How to Send a Message

1. Open the Hi Marley Web Application
   1. Navigate to Hi Marley's site and sign in with your work credentials. You’ll land on the Inbox tab after you have signed in.
2. Search for and Select a Case
   1. Use the search bar or scroll through your inbox to find the case you’d like to message.
      1. Note: If a case has not been created, learn how to create a case here. 
3. Verify Opt-In Status
   1. Before composing your message, confirm that the contact has opted in to receive text messages.
      1. If they haven’t, you’ll be unable to send a message until opt-in is complete. Learn how to facilitate opt-in here. 

4. Compose Your Message
   1. Click in the message composition field at the bottom of the case view and type your message.
      1. If unable to send a message, see "Important Note on Opt-In" below
5. Send the Message
   1. Click Send to deliver your message to the contact.

 

Important Note on Opt-In

You cannot send a message if your organization requires the recipient to complete secondary opt-in (text confirmation from the contact).

If the recipient has not yet opted in, please complete that process before sending your message.

Learn how to facilitate opt-in here.