Integrating Secondary Operator Management

Description

Hi Marley supports adding one or more secondary operators that support the SMS communication with the claimant/claim participant but may not be assigned to oversee the whole claim workflow as a primary operator. 

Learn more about Secondary Operator Assignment here

This guide will break down how to integrate this feature with our API, if you already use the Open Case and Update Case API call in any integration today. 

If you are new to our integrations, please reference our technical documentation here. As you start to use the Hi Marley API, the below guide will help you ensure that secondary operators is a part of your integration.

Secondary Operator Management Integration

Secondary Operators are represented as an array of user objects that can be added to the following API Requests:

• Create Case via API (POST /api/case/action/open)
• Update Case via API (PUT /api/case/{caseId})

secondaryOperators JSON Structure

"secondaryOperators": [
    {"email":"[e-mail]"},
    {"email":"[e-mail]"}
]