Event ID 21: Case Reassigned

Description

When subscribed to Event ID 21, you will receive a CASE_REASSIGNED event webhook.

When a Hi Marley case is reassigned from one operator to another, a CASE_REASSIGNED [21] webhook will be triggered.

Webhook Name	Case Reassigned
Event ID	21
Event Name	CASE_REASSIGNED

 

Table of Contents

• Registering Webhooks
• Example Payload Triggered by Case Reassignment
  • Request Payload Breakdown
• Implementation Recommendations

Registering Webhooks

Use the following payloads to subscribe to the Case Reassigned webhook using the POST /webhooks/register endpoint

Request Payloads

Note: The Headers array is an optional set of values that can be used to attach specific static headers to each webhook response for any purpose (e.g indicating the type of event, carrier authentication of payload with a token)

{
  "EVENT_ID": 21,   
  "HTTP_POST_ADDRESS": "http://mywebaddress.com/optin",      
  "HEADERS": {     
    "key": "value",        
    "key1": "value1"      
  },
  "redacted": true
}

 

Example Payload Triggered by Case Reassignment

Headers
content-type application/json
accept application/json
requestid <auto-gen id>
Eventid 21
Eventname CASE_REASSIGNED
<other subscribed headers>

Request Body
{
 "case": {
   "caseData": {
     "id": "994cd384-9f96-459d-9f1d-c29ea1312541",
     "archived": false,
     "claimNumber": "mddl-rth-3rd",
     "dateOfLoss": "2023-04-11T08:33:39.048Z",
     "policyNumber": "gndr-mns-trth-2",
     "brand": "Lovable Insurance"
  },
   "businessName": "White Tree Landscaping",
   "state": "open",
   "caseType": "claim",
   "customer": {
     "id": "392f64ee-6d9d-42c6-85eb-4ee4262c27e0",
     "first": "Samuel",
     "last": "Webb",
     "email": "[e-mail]",
     "mobile": "[phone]",
     "role": "enduser",
     "optStatus": true,
     "optStatusDetail": "OPTED_IN"
   },
   "primaryContact": {
     "id": "5bea662f-2026-4bfa-be39-57a9ae6b083f",
     "first": "Jeremie",
     "last": "Quinones",
     "email": "[e-mail]",
     "mobile": "",
     "role": "operator"
   },
   "createTime": "2023-04-04T18:40:46.626Z",
   "creationSource": "PublicApi",
   "referenceId": "mddl-rth-3rd",
   "privacy": "private-redacted",
   "marleyNumber": "[phone]",
   "languagePreference": "en",
   "secondaryOperators": []
   },
   "prevPrimaryContact": {
     "id": "643bb2f8-f82d-4e71-94f0-fad78172024a",
     "first": "Kevin",
     "last": "Roller",
     "email": "[e-mail]",
     "mobile": "",
     "role": "operator"
   }
 }